We have consistently invested in the in-house development of bespoke tools and applications to enhance and refine our processes for providing product maintenance and customer support. Support cases may be raised by any user 24/7/365 via our dedicated support telephone line and email address. All support cases are automatically and immediately raised with our expert Customer Support Team based in the UK and Ireland, with clear and robust escalation mechanisms in place to ensure the urgency of cases and the impact to our customers is always reflected in the urgency of our response.
Round The Clock Performance Management
Of equal importance though, are the developments we have made in our remote performance management tools. Visbion systems are enabled to monitor their own performance indicators, such as storage capacity, image transfer errors and service functioning. For solutions such as the Image Cube Mobile Managed Service, the strength and quality of the network connection can even be monitored. All this information is automatically and securely reported to the Visbion Customer Support Team. This allows them to provide support and maintenance as responsively as possible; often before any impact on the users’ workflow even occurs.
All Visbion maintenance and support is provided securely and remotely, utilising tools such as these, minimising or eliminating disruption to user workflows and costly engineer call-out charges and allowing our customers and users to focus on their important work.
For more information on Visbion products and services, please get in touch.